Client Feedback
These accounts come from organisations that have completed engagements with Tanjong Path. We share them here so you can form a considered view of our approach.
4.8 / 5
Average Engagement Rating
96%
Would Recommend to a Colleague
3 Services
Across IP, Retention & Governance
Intellectual Property Strategy Review
We had accumulated a body of proprietary processes over ten years without ever formally documenting or protecting them. The IP audit was revealing — not in a worrying way, but in a clarifying one. We came out of the engagement with a clear picture of what we actually owned and what steps were worth taking to formalise that.
Lim Tze Wei
CEO, Software Development Firm · Singapore
What I appreciated was the honesty. Tanjong Path did not try to find problems where there were none. The report was direct and ranked the issues by practical relevance. We addressed the top three priorities within the next quarter and have since pursued one licensing opportunity that the review identified.
Priya Hariharan
COO, Digital Media Agency · Singapore
We were at a point where competitors were beginning to replicate aspects of our product offering. The review helped us understand where our protections were sound and where they had gaps. The action plan was concrete and ranked by priority — not a generic checklist, but specific to our situation.
Gerald Ng
Managing Director, Fintech Startup · Singapore
Customer Retention Strategy
We suspected that our churn was concentrated in a particular customer segment, but we lacked the analytical rigour to confirm it. The segmentation model Tanjong Path developed was exactly what we needed. It confirmed our hypothesis and pointed to factors we had not considered. The intervention plan that followed was targeted enough to act on.
Karen Soh
Head of Customer Success, SaaS Company · Singapore
The qualitative research component was handled carefully. The interviews with our customers were conducted professionally and the findings were presented in a way that was digestible for our team. Combining that with the data analysis gave us a picture we simply could not have assembled on our own. The engagement was a good use of our time and budget.
Rajiv Bhatt
General Manager, Professional Services Firm · Singapore
Our retention rate had been declining for two years and we had tried several internal initiatives without much effect. This engagement reframed the problem for us — we had been addressing symptoms rather than causes. Six months after implementing the recommendations, our monthly churn has come down meaningfully. I consider that a fair result for a five-week engagement.
Florence Chua
Director of Operations, Subscription Platform · Singapore
Multi-Entity Governance Structure
We had been operating across four entities in three jurisdictions for several years, and the governance arrangements had grown organically rather than by design. There were overlaps, ambiguities, and some inter-company agreements that were either out of date or not aligned with how the group actually operated. The engagement mapped all of this clearly and produced a framework that the board could review and adopt without significant further work.
What I valued was the consultants' willingness to ask direct questions and to document findings without softening them. The responsibility matrices were particularly useful — each entity's accountability is now clearly defined and the board has better visibility across the group.
Tan Keng Hwee
Group Chairman, Regional Holding Company · Singapore
We needed a governance review before a significant fundraising round, and our timeline was tight. Tanjong Path was organised and kept the engagement on track. The governance structure map and inter-company recommendations gave our prospective investors a document they could engage with directly. The process was thorough and the deliverables were well-structured.
Aisha Malik
CFO, Group Investment Vehicle · Singapore
A structured governance review was long overdue for our group. Tanjong Path's consultants were well-prepared for every working session and the unified reporting framework has since become the backbone of how the board receives information. The engagement took slightly longer than the initial estimate, but the additional time resulted in a more complete output.
David Wong
Executive Director, Family Office · Singapore
How We Collect Feedback
Each account on this page comes from a client who completed an engagement with Tanjong Path. Feedback is collected at the close of each project through a brief structured debrief and a written response invitation.
We have not edited the content of these responses beyond minor formatting adjustments for presentation. Client names and roles are displayed with permission.
Post-Engagement Debrief
A structured session at project close to review deliverables and discuss findings — separate from the written feedback process.
Written Feedback Invitation
Clients are invited to submit a written response describing their experience. Participation is voluntary.
Published With Permission
Names and roles are displayed only where explicit permission has been given. Clients may also submit feedback anonymously.
We are happy to have a preliminary conversation about your situation before any decision is made. There is no obligation to proceed, and no pressure from our side.